Reliability: We are reliable and can reach us on our 24hour contact: both during and out of hours.
Vetting: all our staff undergo a rigorous recruitment process which they have to pass before attending to a client. They each have a current CRB (Criminal Records Bureau) disclosure and ISA checked and are issued with identity cards for added peace of mind.
Training: We offer continued professional development opportunities in conjunction with NVQ providers and local Education Providers.
We conduct a 6 months review as well as 360 degree performance appraisal.
Quality: We always ensure that we provide the best care possible both in quality and of good value. Value for money: all our charges are in line with the CQC and local authority quality preference.
Regular spot checks: We undertake regular spot checks on staff to ensure they continue to meet the standards we expect from them.
Feedback from our customer: We obtain regular feedback on staff performance from all our clients to ensure we maintain the very highest standards and quality you rightly expect.
Profiling: We profile each and every client to ensure we match our staff to your requirements.
Complaints: If anything does go wrong, or is not to your satisfaction, we have a clear complaints procedure to sort things out.